Privacy Policy

Complibuild Privacy Policy

Updated 23/02/2026

 

1) About this Privacy Policy


Complibuild (“Complibuild”, “we”, “us” or “our”) is committed to protecting the privacy of individuals and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

  • visit our website;
  • create an account or use our software-as-a-service (SaaS) products and services;
  • contact us (including by email);
  • register for and attend webinars, masterclasses or events we host.

“Personal information” has the meaning given in the Privacy Act.



2) What personal information we collect


The types of personal information we collect depend on how you interact with us.

(a) Information you provide to us

We may collect:

  • Identity and contact details: name, email address and other contact details collected during sign-up or enquiries
  • Event registration details: name, email address, organisation and attendance status
  • Communications: information you provide when you contact us or request support.

(b) Payment information

If you purchase from us, payment details are collected and processed securely by our third-party payment processor. We do not store full payment or card details on our systems

(c) Information collected automatically (website/app)

We may use cookies, analytics tools and similar technologies to collect information such as IP address, browser type, device information, pages viewed and interactions with our website or services.

This information helps us improve security, performance and user experience.

You can manage cookies through your browser settings.



3) How we collect personal information


We collect personal information:

  • directly from you when you sign up, contact us, register for events, or use our services; and
  • from service providers who help us provide our services (for example, payment processors confirming payment).



4) Why we collect, hold, use and disclose personal information


We collect, hold, use and disclose personal information to:

  • provide and manage access to Complibuild’s SaaS services;
  • communicate important service messages, updates and respond to enquiries;
  • process payments securely via our third-party payment processor;
  • improve our services and user experience; and
  • run webinars, masterclasses and events, including managing registrations and attendance.



5) When we disclose personal information


We may disclose personal information to third parties only as needed to operate our business and provide our services, including:


(a) Webinar sponsors and partners

When you register for a webinar, masterclass, or event hosted by Complibuild, your registration information (including name, email address, organisation and attendance status) may be shared with event sponsors or partners. Sponsors or partners may use this information for event-related communications and marketing purposes in accordance with their own privacy policies

You may choose not to participate in sponsored events if you do not want your information shared with sponsors or partners.

Sponsors and partners are independent organisations and are responsible for their own privacy practices. Complibuild is not responsible for how sponsors or partners handle personal information once disclosed to them.


(b) Payment processors

We disclose information required to process payments to our third-party payment processor (noting we do not store full card details).


(c) Service providers

We may disclose personal information to service providers who support our operations (for example, hosting, email delivery, customer support systems), where necessary for them to perform services for us.


(d) Legal and regulatory disclosures

We may disclose personal information where required or authorised by law, including to comply with legal obligations or respond to lawful requests from regulators or law enforcement.


Overseas disclosures

Some of our service providers (such as hosting providers, email systems and payment processors) may store or process personal information outside Australia.

We will not knowingly store or transfer personal information to any jurisdiction subject to Australian Government sanctions.

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with Australian privacy law or comparable safeguards.



6) Marketing


We may contact you with service updates and information about our products, services and events. You can opt out of marketing communications at any time by using the unsubscribe function (if available) or by contacting us using the details in section 11.



7) Access and correction


You may request access to personal information we hold about you and request correction of that information if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request, contact us at [email protected]

We may require you to verify your identity before providing access to or correcting your personal information.


 

8) Data security


We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Measures we use include:

  • secure systems and access controls; and
  • use of reputable, PCI DSS-compliant payment processors
  • No system is completely secure, and we cannot guarantee the security of information transmitted over the internet.



9) Data retention


We retain personal information only for as long as necessary to:

  • provide our services;
  • maintain business records; and
  • comply with legal, contractual and regulatory obligations.

When no longer required, we take reasonable steps to delete or de-identify personal information



10) Data breaches


If a data breach occurs that is likely to result in serious harm, we have procedures in place to contain and assess the breach and notify affected individuals and the regulator where required by law



11) Complaints


If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.



12) Changes to this Privacy Policy


We may update this Privacy Policy from time to time. Changes will be published and the effective date updated. Where appropriate, we may notify users directly



13) Contact us


Complibuild Pty Ltd
Email: [email protected]
Address: 100 Beach Road, Torquay VIC 3228, Australia

 

FAQs 

Q: What data do you collect?
A: Your name, email address, contact details, and payment information (handled securely by our payment processor).
 
Q: Why do you collect my data?
A: To provide, manage, and bill for access to Complibuild’s services.
 
Q: Can I access my data?
A: Yes. You can request access or correction at any time by contacting us.
 
Q: How do you protect my data?
A: Through technical security measures and secure third-party payment processing.
 
Q: Who do you share my data with?
A: With webinar sponsors or partners where you register for sponsored events, and otherwise only with service providers required to deliver our services. We do not sell your data.
 
Q: How long do you keep my data?
A: Only as long as necessary to provide services or meet legal requirements.
 
Q: Can I delete my data?
A: Yes, where permitted by law, upon request.